Return & Refund Policy

1. Overview

At HealthSync, we are committed to providing high-quality healthcare products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Item must be unused and in the same condition that you received it.
• Item must be in the original packaging, unopened, and undamaged.
• Item must be returned within 7 days of receiving your order.

Note: Certain items such as prescription medicines, personal care products, and perishable goods are non-returnable due to safety and hygiene reasons.

3. Non-Returnable Items

For health and safety reasons, the following items are not eligible for return:

• Prescription medicines
• Personal care products (e.g., creams, lotions)
• Opened or used healthcare products
• Perishable goods (e.g., vitamins, supplements)

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. Upon approval, we will initiate a refund to your original method of payment. The refund process typically takes 5-10 business days to reflect in your account, depending on your payment provider.

5. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our Customer Support team at support@healthsync.com or call 09611-777777.
• Provide your order number and details about the product you wish to return.
• Our team will provide you with return instructions, including where to send your product.

Important: Customers are responsible for the shipping costs associated with returning items. Shipping costs are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you received a damaged product and need an exchange, please contact our Customer Support team within 48 hours of receiving your order. Proof of damage (e.g., photos) may be required to process your exchange request.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please follow these steps:

• Check your bank account or contact your credit card provider. It may take some time for the refund to officially post.
• If you’ve done this and still haven’t received your refund, please contact us at support@healthsync.com.

8. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return or refund, please contact our Customer Support team:

• Email: support@healthsync.com
• Phone: 09611-777777
• Address: 46/2 Green Road, Dhaka, Bangladesh